Privacy Policy

At Demas Medical, your privacy is important to us. Since our establishment in 2011, we have been committed to providing exceptional kidney care services across Saudi Arabia, and that commitment extends to protecting the personal and sensitive data of everyone we serve through our website and online services.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the applicable data protection laws in the Kingdom of Saudi Arabia (“KSA”).

1. Compliance

Our website and services are designed for users in KSA, and we comply fully with all applicable local data protection and privacy regulations.

2. Information We Collect

We may collect and process the following types of data (“Data”):

A. Personal Information

• Name, email, mobile number, date of birth, National ID
• Address and contact details
• Financial details (e.g., credit card, bank account)
• Login credentials (username, password)

B. Medical & Health Information (Sensitive Personal Information)

• Medical history and current health conditions
• Physical attributes (e.g., height, weight, blood pressure)
• Details of healthcare services received
• Lab results, prescriptions, diagnoses
• Medical insurance details (if direct billing is used)

C. Technical Information

• IP address, device info, location data
• Cookies and usage data for site interaction

3. How We Use Your Information

• Provide healthcare services and schedule appointments
• Maintain and analyze medical records
• Communicate with your insurance provider if authorized
• Improve site functionality and services
• Ensure content is tailored to your device and location
• Contact you for follow-ups or respond to inquiries
• Notify you about service changes or technical issues
• Carry out medical research and analytics
• Fulfill legal and regulatory obligations

You may also receive direct marketing communications about services you may find helpful. You can opt out anytime by contacting us at +966 920023008.

4. Sharing of Information

• With healthcare professionals within Demas Medical
• With technology vendors and cloud service providers
• With your medical insurance provider for billing
• With regulatory bodies or courts, when legally required
• In emergencies to protect public safety
• During medical consultations or follow-up care
• To research bodies (anonymized data only)
• Upon company restructuring, merger, or acquisition (with binding commitments to protect your data)

All third-party providers are under strict confidentiality agreements.

5. Children’s Privacy

While our services may benefit children, only legal guardians can create accounts for individuals under 16. We encourage parental involvement in children’s digital health activities.

6. Security

We enforce strict physical, electronic, and managerial measures to safeguard your personal data against unauthorized access or disclosure. Only authorized personnel may access your information on a need-to-know basis and under confidentiality obligations.

7. Data Retention

• As long as needed for medical care, legal compliance, or patient support
• According to medical industry best practices in KSA
• Until no longer required, at which point it is securely deleted or anonymized

8. Third-Party Websites

Our site may link to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies before submitting any personal data.

9. Your Rights and Choices

• Access, update, or correct your data
• Withdraw consent for data use or marketing
• Request deletion of your data (subject to legal obligations)

To do so, contact us at +966 920023008.

10. Legal Disclosures and Jurisdiction

• You agree that Demas Medical operates under KSA laws
• You consent to the use and possible transfer of your information for the purposes described
• You accept that this Privacy Policy is governed by the laws of the Kingdom of Saudi Arabia

11. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in services, legal requirements, or technology. We encourage you to review it regularly.